Frequently asked questions

Where is the store based?

We are an online store but we ship worldwide.

How long will it take to receive my order?

Typically our orders take up to 15- 20 days to process, package, and ship with love to you.

Why is my order taking so long?

Each order is carefully selected and inspected to ensure its quality for you. We then package all of our orders and ship them out as soon as possible.

Do you deliver internationally?

Yes, we offer worldwide shipping.

Can I cancel my order?

We offer a grace period of 2 days upon placing an order for cancellation. Beyond that, orders placed cannot be cancelled under any circumstances.

How can I contact On My Skin?

You may contact us via email at onmyskin2019@gmail.com We will respond within 1-2 business days.

What payment methods do you accept?

All payments are processed through Paypal services. Paypal is a safe and secure payment system that accepts all major credit card companies.

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